Office of Hawaiian Affairs' Papakilo Database Forum

General Category => Papakilo Troubleshooting => Topic started by: on December 31, 1969, 02:00:00 pm

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Title: Quick Fixes for Log-In Problems
Post by: admin on April 07, 2011, 03:15:25 pm
The following are some Log-In Troubleshooting Tips if you're experiencing problems logging into the Papakilo Database:

1.    The user log-in and password are both case-sensitive.  When entering your password and user name, if there are capital letters, they should be used accordingly when logging in

2.   Incorrectly confirming the password

3.   Not filling out all of the fields that are required

4.   Incorrectly filling out the CAPTCHA words listed in the box below the account fields

5.   The forum and database are run independently from each other.  If signing up for a user name and password in the forum, it will not transfer over automatically for use and vice versa.